FREE SHIPPING ON ALL ORDERS OVER $100
Terms & Policies
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Shipping Policy
Cancellation Policy
Return Policy
Shipping Policy
Typically, your order will be in your hands within just 8 business days. We value your time, which is why we respond promptly within 24-48 hours of your confirmed order. You’ll receive an update on the processing status and a tracking number, keeping you in the loop about your package’s location every step of the way.
Cancellation Policy
Your satisfaction is our priority! You have a 30-hour window after placing your order to request a cancellation—no questions asked. Need to update your order details or have a question? Reach out to us via email at info@grenadinesgold.com. We’re here to assist!
Return Policy
Your satisfaction is our priority. We’ve streamlined our returns process to ensure a hassle-free experience for you. Here’s what you need to know:
Standard Returns
- To initiate a return, please contact us within 2 days of receiving your order.
- The item must be in its original condition, unused, with tags, and in its original packaging.
- If you receive a damaged item, please notify us immediately.
- In case you receive the wrong item or it doesn’t meet your quality expectations, please inform us promptly.
Bulk Sea Moss Orders
- Please be aware that bulk sea moss products can only be returned if there is a quality issue.
- Bulk orders are customized to your specifications, so please select carefully.
To request a return, email us at info@grenadinesgold.com. Please do not return items without prior email notification.
Kindly note that you are responsible for the return shipping costs. Once the return is approved, we’ll process your refund. Please keep in mind that a 10% restocking fee may apply.
At Grenadines Gold, we are committed to delivering top-quality products to ensure your satisfaction.